Tuesday, March 31, 2009

Forgive me, I have been struggling with technical issues!

Man! I have had such issues in the last few days! Friday, my computer went down three times during the day. Ran diagnostics on it, AND anti-virus stuff.. nothing came up. It crashed again Saturday, and then four time yesterday. My "IT" guy asked me to contact Dell and let them look at it. The first time I called, I could barely understand the woman. She had me make some changes, and I didn't think it would work, but since I don't have the Dell "que cards" I trusted her judgement. That worked for about an hour! Then, back on the phone to Dell. This time, I spoke to a woman with a beautiful name, "Gemma" in the Phillipines, and she sounded like she actually knew what she was doing! We were on the phone for an hour, and she connected to my computer and tweeked something called "virtual memory". So far, so good!

In the afternoon, I was experiencing my typical phone issues, and was so frustrated, I connected with a Comcast chat person. She was a very nice lady, and eventually reset my modem. I didn't think that would work, but again, I'm not a tech for them.. so I have to trust their judgment. This morning, I could not connect to the internet. I reset my modem, did a hard restart on the modem and router, and rebooted my computer.. and nothing. I was speaking on the phone with a coworker and she informed me again that my phone was cutting in and out! Ugh! So, I called up Comcast, very frustrated and told the lady, either get it fixed or I'm switching carriers! She reset my modem on her end, and that worked with the internet. The phone is still screwy, so they're coming tomorrow afternoon to replace the modem! I seriously hope this works!

So, I'm trying to catch up with things, and multi-task to a level I've never known possible, as I prepare for next week's big trip up to Georgia, and being away from my clients in the middle imports! Pray for me!


Jenny said...

I hope they can fix it. I will pray for you:)

Jenny said...

I did not even realize about the blue blags or I would have cropped them out of the pics:)

Kim Lahaie Day said...

Hi Suzanne!

I am so sorry about all the glitches! You will certainly appreciate the vacation!



Jenny said...

So what did the Dell man have to say?